You’re now an fdp client and this page will simplify your onboarding with us.
- We invite you to login to your Private Area now to discover all of its features.
- Familiarize yourself with the explanations and comments on your statements and transaction slips so that everything is clear to you.
- Read at the Frequently Asked Questions (FAQ) by our new clients and ask yours: we’ll be happy to answer them.
For more details, don’t hesitate to contact your advisor, who is there for you!
Private Area
Your Private Area offers you secure, simple and practical access to a multitude of documents, as if you had a filing cabinet at your fingertips.
At all times you will have access to the summary of your accounts, summaries of your transactions, a table showing your returns over different periods, a report on charges, as well as various documents such as statements, trade confirmations, contribution receipts and tax slips.
Because it is convenient and environmentally friendly, we encourage you to choose to receive your documents electronically rather than by mail. All documents are designed to be easily printable as needed.
Your Private Area at a glance
Overview
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Your contact information |
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Contact information of your advisor and their assistant |
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Icon for accessing your messages from fdp |
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Navigation menu bar in your Private Area |
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Suggestion of recent fdp articles, events and topics |
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Direct access to your account summary |
Access it with a few keystrokes
Your client number will be requested each time you open a session. Don’t confuse it with your account numbers. It’s a combination of six characters and always begins with the letters MF, for example: MF1A2B. You can find it either at the bottom of the welcome letter that was sent to you in the days after you joined fdp, or on a quarterly consolidated statement if you have already received one. You can also obtain it by contacting your advisor or their assistant and activate your online account access directly with them. Or you can activate your online account access yourself using the following helpful links:
- Request for online account access
- Open a session
First login
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Complete the fields on the « Request for online account access » questionnaire |
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Your client number will be requested each time you open a session. Don’t confuse it with your account numbers. |
Confirmation
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For security reasons, a member of the fdp team will contact you and authenticate your registration. |
Security questions
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To ensure that access to your information and your accounts is protected, we invite you to answer three of the six (6) security questions below, which will be used to confirm your identity as well as to change or reset your password. |
Enter your Private Area!
Open a session
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Your Private Area is a secure space. |
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Enter your client number. It is a combination of six characters and always begins with the letters MF, for example: MF1A2B. |
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Enter your password. It is known only to you. If you forgot it, you can reset it. A link to create a new password will be automatically sent to you by email. You will be required to provide your client number. |
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You’re almost there… Open a session with one click! |
Consolidated statement
Better known as the quarterly statement
- Your consolidated statement enables you to track the performance of your investments by showing the total market value of your accounts in Canadian dollars, both for the current period and the previous one.
- It is called “consolidated” because it brings together all the information concerning a single account held at fdp or several accounts of the same holder.
- It is systematically issued around the 15th day of the month following the end of each quarter (March, June, September, December). It will then either be mailed to you or you will be able to access it in online in your Private Area, according to the communication preference established with your advisor. Regardless of the communication method chosen, the statement will always be posted in your Private Area.
Guided tour of the four sections of the consolidated statement
Consolidated statement summary for a single account
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Your contact information |
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Contact information of your advisor and their assistant |
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Previous statement market value |
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Current market value as at the last day of the quarter (March, June, September or December) |
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Market value as at December 31 of the previous year |
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Value of fixed-income securities held |
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Value of shares held |
Consolidated statement summary for multiple accounts
If you have several accounts, each is shown by type of account:
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Registered investment accounts |
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Non-registered investment accounts |
Allocation
The colored pie charts offer two ways to look at the consolidated asset allocation of your entire portfolio. Values are expressed as a percentage.
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The overall account allocation shows all your assets according to the three main types of investments: retirement plan, other registered investments and non-registered investments. |
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The overall asset allocation shows your portfolio in terms of diversification by asset class: fixed income, equities and other investments. Also shown is the proportion of assets held in the Canadian market relative to the global market. |
Return
This section is a supplement to the account statement.
The return is presented separately for each account and not for the overall portfolio.
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It contains information on the current value and the change in value (in dollars). |
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It shows the overall performance of your investments after charges (as a percentage). |
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Over time, this report will include information for different time periods: year-to-date, 1 year, 3 years, 5 years. |
Charges
This section is a supplement to the account statement.
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It shows the fees and management fees charged and paid directly or indirectly to fdp during the last quarter, and implicitly year to date, for each account held at fdp. These charges have already been deducted from the returns previously shown. |
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Under certain conditions, fees and management fees may be tax deductible. This applies to non-registered investments only. |
Monthly statement
For all the details!
- A monthly account statement is issued only when there is a transaction other than a payment of income. However, for regulatory purposes, a statement will be issued systematically for each quarter, whether or not there has been a transaction other than a payment of income. That is why you have access to two statements per quarter.
- If you have more than one client number, you may receive multiple monthly statements.
- Monthly statements are issued around the 15th day of each month. They will either be mailed to you or you will be able to access them online in your Private Area, according to the communication preference established with your advisor. Regardless of the communication method chosen, the monthly statement will always posted in your Private Area.
Guided tour of the four sections of the consolidated statement
Summary
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Your contact information |
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Contact information of your advisor and their assistant |
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Previous statement market value |
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Current market value |
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Percent of assets. |
Detailed statement for one or more accounts
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Details of your assets for a specific account |
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Summary of the asset classes held in this account, their allocation (as a percentage) and their market value (in dollars) |
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SSummary of income paid (in dollars) |
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Summary of account activity |
The small print!
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The legal notice for compliance purposes. |
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A brief glossary for better comprehension, and more… |
Trade confirmation
For all the details!
- The trade confirmation is also called a transaction confirmation.
- Depending on the type of trade and depending on the investment platform, a trade confirmation is generated when there is a purchase or sale of a security in one of your accounts.
- For managed accounts, you can ask not to receive any trade confirmations by making a request to your advisor’s assistant or when opening such an account.
- Regardless of your communication preference (paper or electronic), the trade confirmation is always posted in your Private Area.
Frequently asked questions
Here you will find answers to the questions most often asked by our new clients. If you can’t find the answer to your question here, submit it to us and we’ll answer it.
How often will I receive account statements and other notices of activity in my accounts?
The consolidated statement of all your accounts is systematically issued around the 15th day following the end of each quarter (March, June, September, December).
The monthly account statement is issued around the 15th day following the end of each month only when there is a transaction other than a payment of income. However, for regulatory purposes, this statement will be systematically issued for each quarter, whether or not there has been a transaction other than a payment of income. That is why you have access to two statements per quarter.
Depending on the type of transaction and depending on the investment platform, a trade confirmation is generally issued immediately after activity is recorded in your account.
These documents will either be mailed to you or you will be able to access them online in your Private Area, according to the communication preference established with your advisor. Regardless of the communication method chosen, all these documents will be posted in your Private Area.
How do I make an appointment with my advisor?
To make an appointment, we suggest that you contact your advisor’s assistant by email or telephone. The assistant will be able to set up your next meeting.
How do I make a withdrawal or transfer from one of my accounts to another account held at fdp?
For any transaction, you must contact your advisor or their assistant. Instructions can be given to them by email or telephone. Note, however, that a transaction order cannot be processed by simply leaving a voicemail message.
You don’t have the necessary contact information? Go to the Contact Us page to obtain it.
How long does it take to receive a withdrawal?
When we receive a formal withdrawal request, we process it immediately. You will receive the amount by electronic funds transfer usually within three to five business days. This allows us to generate the funds that will be sent to you. Note that withdrawals subject to tax may take longer. If you are not using electronic funds transfer, we will send you a cheque by mail.
Can I make a withdrawal from my RRSP account?
If you withdraw money from your RRSP, tax will be withheld at source and you may have to pay additional tax when you file your tax return.
Under a government program and according to certain rules, you can withdraw money from your RRSP to pay for your education (LLP) or buy your first home (HBP).
To draw income from your RRSP, you can convert it to an RRIF, an annuity, or both.
For more information, contact your advisor or see the RRSP and RRIF sections (link) of our website.
Can I make a withdrawal from my TFSA?
You can withdraw funds from a TFSA without paying tax. Amounts withdrawn during the current calendar year are added to your unused contribution room for the following year. For more information, contact your advisor or consult the TFSA section of our website.
How do I obtain my tax slips?
As with your statements, your tax slips are made available to you according to the communication preference established with your advisor (by mail or online access in your Private Area). However, some slips are systematically mailed, regardless of your choice.
Regardless of your communication preference, all these documents will be posted in your Private Area, where you can view and download your tax slips under the Your Documents tab. Note that the statements are accessible from the account opening date for the current year and for the previous seven years.
What standards do fdp advisors have to meet?
In addition to complying with the accreditation and continuing education standards set by the Investment Industry Regulatory Organization of Canada (IIROC) and the Autorité des marchés financiers (AMF), all fdp advisors hold the financial planner designation from the Institut québécois de planification financière (IQPF).
In addition, their assistants have up-to-date Canadian Securities Course (CSC®) and Conduct and Practices Handbook Course (CPH®) certification.
What does fdp do to ensure the security of my data?
At fdp, protecting your privacy and the personal information you entrust to us is a priority. We comply with the Act respecting the protection of personal information in the private sector. Our Chief Compliance Officer is responsible for ensuring compliance with this Act. For more details, see our Privacy Policy.
How can I contact your customer service department?
Your satisfaction is important to us. That’s why at any time and in complete confidentiality, you can send us your questions and inform us of any dissatisfaction or breach of confidentiality of which you believe you are the victim. The procedure for contacting us by phone, email or mail is described here.
